Privacy Policy

At Warralily Medical, we are committed to protecting your privacy and ensuring the confidentiality of your personal information. This policy outlines how we collect, use, disclose, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

We may collect the following types of personal information:

Personal details (name, address, date of birth)
Contact information (phone number, email)
Health information (medical history, current health status)
Medicare and health insurance details
Payment information

Your personal information may be used for the following purposes:

Providing medical services and care
Billing and payment processing
Communicating with you regarding appointments and health information
Compliance with legal and regulatory requirements

We may disclose your personal information to:

Medical professionals involved in your care
Health insurance providers
Government agencies as required by law
Third-party service providers (e.g., billing, IT support) under confidentiality agreements

We take reasonable steps to protect your personal information from misuse, loss, or unauthorized access. This includes:

Secure storage of physical and electronic records
Regular staff training on privacy and confidentiality

You have the right to access your personal information held by us and to request corrections if you believe it is inaccurate or incomplete. To make a request, please contact us at 03 4245 2040.

We may update this policy from time to time. Any changes will be posted on our website, and we encourage you to review it regularly.

If you have any questions or concerns about this privacy policy or our handling of your personal information, please contact us at:

Warralily Medical
03 4245 2040
reception@warralilymedical.com.au